FAQ

Q: What kind of payment options does Beloved Baby offer?
Beloved Baby offers payment options as below:
1. Credit Card
Via Paypal (Visa or Mastercard) : belovedbaby@hotmail.my
Via eGHL (Visa or Mastercard) : belovedbaby@hotmail.my

2. Cash / Cheque / Bank Transfer
Bank : CIMB Bank Berhad
Bank Account : 8005000279
Account Name : Beloved Baby

After payment have been made, please send us your proof of payment with following details to belovedbaby@hotmail.my :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No. :
Total amount you have paid :
Your Invoice No :

Note: Your order will not be shipped until the amount has been credited to our account. For cheque deposit, goods will only be sent out after cheque clearance.

Q: How can I place my order?
To make an order, kindly follow the steps:-
1. Click “Add to cart” button on the products you wish to purchase.
2. Click “Continue Shopping” to continue adding other products into the cart or click “Checkout” to proceed with payment for the purchased products.
3. Log in your account using your Username and Password. If you don't have an account created yet, you need to register an account to complete your order.
4. Confirm your shipping address on the “Shipping Address” page and click “next” button.
5. Select your preferred shipping method and click “next” button.
6. Choose your payment method then click “next” button.
7. After all the abovementioned steps, You need to reconfirm your billing details and agree on the terms and condition.
8. Click “Confirm Order” to complete the order.


Q. How to change my account personal information and shipping address?
• Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.


Q. I forgot my Password for my account. What should I do to retrieve it?
1. Click on “Lost Password?” and fill your email that used to register the account in the box.
2. Click Submit.
3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.


Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.
- Please send an email to belovedbaby@hotmail.my with the message title “Request to cancel order” to inform us about your cancellation of order.
- Orders that are in shipping or shipped will not be cancelled.
- For Pre-Order item, deposit paid will not be refunded if order is cancelled.


Q: How secure is shopping with Beloved Baby?
All information that we receive from our customers will be automatically be encrypted using the Secure Server or as known as Secure Socket Layer Protocol (SSL). For more information, please visit the Privacy Policy page.


Q: How can I contact Beloved Baby?
Kindly email to us at belovedbaby@hotmail.my for any enquiries. We will reply within 3 respective days. Alternatively, you may call 017 - 2120 688 for any urgent enquiry.


Q: Can I return an item after it is delivered to me?
Yes, you can. However, there are Terms & Conditions that you are acquire to follow. Please visit the Return & Exchange Policy page for more information.


Q: How long does it take for my purchased order to reach?
We try our very utmost to ship the product as soon as possible. All products are delivered from us to our preferred carrier are in within 3-5 days. If the item you purchased happened to ran out of stock, we will inform you the expected delivery date. For Pre-Order item, we shall advice you the expected delivery date after getting confirmation from supplier.


Q: If there are any damages on my purchased item, how do I return it for an exchange?
If the damages were severe caused by our mistakes, we will immediately exchange the exact same product you purchased earlier. The shipping fee will be on our responsibility. However, if the damages were beyond our knowledge or control we will not bear full responsibility. Please visit the Return & Exchange Policy for more information.


Q: Does Beloved Baby deliver products to International addresses?
Yes, kindly contact us at belovedbaby@hotmail.my for a product invoice calculated with shipping cost.


Q: I can’t find a particular product I want from Beloved Baby, what can I do?
Simply contact us at belovedbaby@outlook.com for further enquiries. We strive at our utmost to assists you and serve you better. We can help to recommend you an alternative.


Q. I still have doubts!
Apologize if we are unable to clear your doubts in the F.A.Q page. Please send us an email to belovedbaby@hotmail.my for us to clear your doubts.

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